About Continuous Improvement
Who are we?
We are a hotel consultancy committed to the success of our clients through innovative and strategic solutions.
We started out as a thesis project that has evolved to become a benchmark in consulting, thanks to our alliances and a team with deep knowledge of the sector. We offer a personalized approach that ensures measurable results, optimizing each area of operation and improving the profitability of our clients.
Our Mission
Ensuring the success of our hotel clients through innovative solutions and customized strategies to optimize hotel management.
Our Vision
To be a leading consultancy in the hotel industry, recognized for our ability to innovate.
Nataly Rodriguez, Consultant and founder of Continuous Improvement
A solid background in hospitality and customer service, backed by a degree in Industrial Engineering and certifications in quality management, such as Lean Six Sigma and internal auditing. Her focus on innovation and efficiency, combined with her training in Design Thinking, allows her to design customized solutions focused on the specific needs of the hotel sector.
In 2023, he founded Mejora Continua , a hotel consultancy firm that brings together professionals specialized in various areas.
Outstanding track record focused on training managers and operational teams, enhancing their skills and contributing to the strategic development of each company.
With experience in hotels of different international profiles, he has worked in reception, OTA coordination, operational analysis, and social media strategies, demonstrating skills to improve occupancy and customer satisfaction through a combination of analytical vision and digital strategy.
Allan Chavarria, Hotel/Restaurant Consultant allied to Continuous Improvement
With over 40 years of experience in the international hotel and gastronomy industry, he is recognized for his commitment to excellence in service. He has worked with prestigious global brands such as Cunard Lines, Sheraton International, Holiday Inn and Habitat Dive Resort, acquiring knowledge and standards that apply to the highest levels of the industry.
Active member of the National Association of Chefs of Costa Rica and polyglot, which allows him to connect with teams and clients from different cultures. His services include staff training, operations improvement and strategic analysis, always with a focus on optimizing results and raising the quality of service.