Most requested services
Hotel Operation
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Workflow analysis to identify bottlenecks and areas for improvement.
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Measuring compliance with quality standards in the services offered.
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Staff training in the highest service standards, adapted to the needs of the hotel.
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Audits through a simulated client to evaluate the quality of service from the guest's perspective.
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Evaluation and improvement of feedback channels (surveys, reviews, post-stay care).
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Detailed financial analysis to identify cost reduction opportunities without compromising service quality.
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Optimizing the operating budget.
Marketing
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Market research and competition analysis.
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Design and execution of SEO/SEM strategies
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Development of content for social networks.
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Creation and management of social media profiles.
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Design of publications and paid advertising campaigns.
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Monitoring and analyzing social media metrics.
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Email marketing strategy design.
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Production of graphic and audiovisual material for promotion.
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Staff training in digital marketing strategies.
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Workshops on best practices in social media and content marketing
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Training in the use of analysis tools and campaign management.
Training for staff
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VIP Customer Service: The Formula for Memorable Service
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Etiquette and Protocol: Creating Luxury Experiences in Hotels and Restaurants
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Hygiene and Hospitality: Excellence in Cleaning
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Transformational Leadership: Become the Manager Who Inspires
Property Management
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Comprehensive property management
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Lease Supervision
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Financial Management and Accounting